Group Home Manager

Gastonia, NC
Salary: $28,800.00 to $32,000.00 /year


Residential Home Manager Position

Position Title: Residential Home Manager

Assigned Work Area: Hoffman & Powell-Gastonia

FLSA Status: Exempt

Supervisor: Residential Coordinator Qualified Professional

Positions Supervised: Direct Support Professionals – Residential Staff

General Position Description:

Using discretion and independent judgment, Employees in this position are supervisors who carry administrative and supervisory responsibilities in addition to providing direct care. The employee assesses the needs of individual residents, develops habilitative plans, and supervises delivery of high quality services and ensures these services comply with guidelines and regulations. The employee has budgetary responsibilities. The employee reports to the assigned Residential Coordinator.

Essential Functions:

The following reflects management’s definition of essential functions; performance expectations and competencies for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

To perform this job successfully, an individual must be able to satisfactorily perform each of the duties and responsibilities outlined in this position description. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a current driver’s license, which is in good standing. Must exhibit the ability to establish rapport and maintain effective relationships with internal and external customers and families. Experience with, and cultural sensitivity to work and/or serve a diverse population. Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments and identifies and resolves problems in a timely manner.

  • Perform regular supervision and coaching for staff under this position, ensuring that all are aligned with agency management and priorities.
  • Assure all assigned programs meet clinical expectations.
  • Assure all assigned programs meet monthly and annual operational metrics and goals.
  • Manage overall program budgets and financial affairs with agency Finance and CFO.
  • Maintain positive relations with all community stakeholders
  • Assure assigned programs’ ongoing corporate compliance.
  • Assure compliance with rules, service definitions and accreditation standards.
  • Supervises and manages support staff as per work hours assigned.
  • Participates in the hiring process for paraprofessionals.
  • Provides support and direction to paraprofessionals.
  • Monitors operating budget for the group home, petty cash.
  • Monitors services for quality of care and compliance within established guidelines
  • Has an on-call status and ensures staffing coverage
  • Documents clients’ activities, services received, goal status, financial status, personal care services, strengths and needs
  • Provides immediate intervention in a crisis situation and notifies supervisor of the intervention.
  • Demonstrates the ability and willingness to step into the role of paraprofessional as needed.
  • Schedules monthly meetings with paraprofessionals to promote ongoing feedback and open communication.
  • Maintains files to document staff meetings, participant meetings, fire drills, emergency drills, etc.
  • Conduct house meetings with participants.
  • Attend/Participate in Monthly Management Meetings and committee meetings.
  • Ensure all staff has a current privileged status (proper training and certifications, TB tests, etc.) prior to working in the Group home.
  • Assist, role model, and encourage healthy life habits of all participants
  • Shop for groceries and household supplies, submit receipts to corporate office in a timely manner.
  • Maintain a 3-day emergency supply of food and water
  • Schedule medical appointments for participants, provide transportations to and from appointments and maintain complete and accurate medical records.
  • Ensure proper maintenance of Group home and company vehicles.
  • Provides effective communication with parents/guardians and address concerns and conflicts.
  • Maintain participants’ financial records, including performing bank deposits while encouraging participants with making good choices in purchases.
  • Monitor medication closet, order prescription refills, and pick up refills from pharmacy.
  • Review and file Medication Administration Records.
  • Maintain daily logs and filing completed forms for visitation logs, medications administered outside of the Group home, etc.
  • Complete monthly and quarterly reports for each participant and submit to supervisor as directed.
  • Review phone bills, note personal calls by staff and submit payment to corporate office.
  • Assist participants in developing their monthly calendars.
  • Submit Petty Cash Report and Employee Expense Reports with receipts to corporate office for approval in a timely manner.
  • Submit Private Pay payments or deposit slip for entitlement checks to office
  • Maintain participant medical records.


Selects and supervises Para professionals, participates in the approval and selection of direct care staff as assigned. Perform management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include:

 Planning, assigning, and directing work;

 Appraising performance of direct reports; annual performance evaluations.

 Ensuring all staff attend all trainings.

 Rewarding and performing corrective actions on employees;

 Addressing complaints and resolving problems,


High School Diploma or equivalent with two years’ experience with Developmental Disabilities. Prefer Supervisory experience. College degree in a related field preferred. The employee will be required to attend NCI, Cardio-Pulmonary Resuscitation, First Aid/CPR, seizure training, OSHA-Blood Borne Pathogens, Medication Administration, and Developmental Disabilities Orientation. The employee will be required to complete TB screening test before orientation and annually. UMAR will verify a negative drug screen, criminal record check, DMV check, Healthcare Registry check and OIG check prior to working. Knowledge of developmental disabilities, and/or mental illness; Strong interpersonal and leadership skills; excellent written and verbal communication skills; Knowledge of NC licensure procedures for licensed facilities; Knowledge of NC State Rules & Regulations. Excellent customer service skills.


Ability to read, analyzes, and interprets professional journals, governmental regulations, or legal documentation. Ability to write reports and business correspondence to a prescribed format and style. Ability to effectively present information and respond to questions from, senior managers, clients and families, volunteers, and the general public.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Valid NC Driver’s license. Clinical license preferred.

Essential Equipment Routinely Used In This Position:

  • Computer
  • Copier
  • Telephone
  • Fax
  • Driving Automobile


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to taste or smell. The employee must frequently move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Job Type: Full-time

Salary: $28,500.00 to $32,500.00 /year

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