Direct Support Professional – Community Services

Charlotte, NC
Salary: $12.50 to $13.00 /hour

POSITION TITLE: Direct Support Professional (DSP) – Community Services


SUPERVISOR: Community Services Coordinator/QP


HOURS: Part Time Shifts available

COMMUNITY INVOLVEMENT SCHEDULE: 3 part time positions available - 10 - 22 hours per week.


This is a direct care position, working with participants with developmental disabilities or intellectual challenges.

The individual in this position performs a variety of duties, which includes Community Networking, Community Living & Supports, and Respite services

The Direct Support Professional will create a supportive environment and unobtrusively assist participants as they accomplish their daily living activities, communicate and socialize. The individual helps participants achieve personal goals outlined in their ISP, furthering their growth towards independence.

Community Networking - provides individualized day activities that support the participant’s definition of a meaningful day in an integrated community setting, with persons who are not disabled. This service is provided separate and apart from the participant’s private residence, other living arrangement, and/or the home of a service provider. These services do not take place in licensed facilities and are intended to offer the participant the opportunity to develop meaningful community relationships with non-disabled individuals. Services are designed to promote maximum participation in Community life while developing natural supports within integrated settings. Community networking enables the participant to increase or maintain their capacity for independence and develop social roles valued by non-disabled members of the community. The individual documents participant’s progress care and reports to their assigned Qualified Professional in IDD services.

Community Living and Support – is an individualized service that enables the waiver beneficiary to live successfully in his/her own home, the home of his/her family or natural supports and be an active member of his/her community. A paraprofessional assists the person to learn new skills and/or supports the person in activities that are individualized and aligned with the person’s preferences. The intended outcome of the service is to increase or maintain the person’s life skills or provide the supervision needed to empower the person to live in the home of his/her family or natural supports, maximize his or her self-sufficiency, increase self- determination and enhance the person’s opportunity to have full membership in his/her community.

Community Living and Support enables the person to learn new skills, practice and/or improve existing skills. Areas of skill acquisition are: interpersonal, independent living, community living, self-care, and self-determination.

Community Living and Support provides supervision and assistance for the person to complete an activity to his/her level of independence. Areas of support consist of assistance in monitoring a health condition, nutrition or physical condition, incidental supervision, daily living skills, community participation, and interpersonal skills.

Community Living and Support provides technical assistance to unpaid supports who live in the home of the individual to assist the individual to maintain the skills they have learned. This assistance can be requested by the unpaid support or suggested by the Individual Support Planning team and must be a collaborative decision. The technical assistance is incidental to the provision of Community Living and Supports.

Respite Services - provide periodic or scheduled support and relief to the primary caregiver(s) from the responsibility and stress of caring for the individual. NC Innovations respite may also be used to provide temporary relief to individuals who reside in Licensed and Unlicensed AFLs, but it may not be billed on the same day as Residential Supports. This service enables the primary caregiver to meet or participate in planned or emergency events, and to have planned time for him/her and/or family members. This service also enables the individual to receive periodic support and relief from the primary caregiver(s) at his/her choice. Respite may be utilized during school hours for sickness or injury. Respite may include in and out-of-home services, inclusive of overnight, weekend care, or emergency care (family emergency based, not to include out of home crisis). The primary caregiver(s) is the person principally responsible for the care and supervision of the beneficiary and must maintain his/her primary residence at the same address as the beneficiary.

Community Networking services consist of:

  • Participation in adult education.
  • Development of community based time management skills.
  • Community based classes for the development of hobbies or leisure cultural interests; Volunteer work.
  • Participation in formal/informal associations and/or community groups;
  • Training and education in self-determination and self-advocacy;
  • Using public transportation;
  • Inclusion in a broad range of community settings that allow the participant to make community connections.
  • Transportation when the activity does not include staffing support and the destination of the transportation is an integrated community setting or a self - advocacy activity.
  • This service includes a combination of training, personal assistance and supports as needed by the participant during activities. Transportation to/from the participant’s residence and the training site(s) is included.

Community Living and Supports consist of:

Community Living and Supports Exceptional Needs are used to meet exceptional, short term situations that require services beyond 12 hours per day. The Individual Support Plan documents the exceptional supports needed based on the SIS® or other assessments that explain the nature of the issue and the expected intervention. A plan to transition the individual to sustainable supports is required. The plan may document the use of assistive technology or home modifications to reduce the amount of the support for behavioral and/or safety issues. Medical, behavioral, and support issues require documentation of when the situation is expected to resolve, evaluations/assessments needed to assist in resolving issues, and other service options explored

The service may be provided in the home or community. The involvement of unpaid supports in the generalization of the service is an important aspect to ensure that achieved goals are practiced and maintained. Services may be allowed in the private home of the provider or staff of an Employer of Record at the discretion and agreement of the support team and when consistent with the ISP goals.

Respite Services consists of:

Provide periodic or scheduled support and relief to the primary caregiver(s) from the responsibility and stress of caring for the individual. NC Innovations respite may also be used to provide temporary relief to individuals who reside in Licensed and Unlicensed AFLs.

Respite services are only provided for the individual; other family members, such as siblings of the individual, may not receive care from the provider while Respite Care is being provided/billed for the individual.

Respite Care is not provided by any person who resides in the individual’s primary place of residence.

Respite may be allowed in the private home of the provider or staff of an Employer of Record at the discretion and agreement of the support team and when consistent with the ISP goals.

Respite does not include transportation to/from school settings. This includes transportation to/from beneficiary’s home, provider home where the beneficiary is receiving services before/after school or any community location where the beneficiary may be receiving services before or after school.

Respite may not be used for beneficiaries who are living alone or with a roommate.


  • Knowledge of intellectual deficits, developmental disabilities and mental illness.
  • Sensitivity and patience in dealing with program participants and their families/guardians.
  • Excellent interpersonal skills, high stress tolerance, initiative and sound judgment.
  • Ability to establish and maintain harmonious relationships with other employees and respect for participants, fellow employees and others.
  • Good oral and written communication skills. Knowledge of assessment, laws rules and regulations.
  • Ability to accept constructive criticism.
  • Good oral and written communication skills.
  • Understand how to bill time and ability to record data.
  • Willingness to perform other duties to promote the spirit of teamwork.


  • Supervise program participants, instruct, train, educate and assist in developing skills necessary for the achievement of educational, vocational, recreational, leisure, artistic, religious and financial goals.
  • Review, understand and provide input into the development of Person Centered Plan and provide written documentation of program participant’s attempts, successes, goals and outcomes.
  • Supervise and assist with daily living skills in the community.
  • Ensure healthy food choices are available and participants are educated about the benefits of good nutrition.
  • Complete and turn in appropriate paperwork. Support a confidential and secure filing system for program participants and records.
  • Follow work schedule and provide proper notice of leave time.
  • Assist program participants, including those with disabilities, in boarding and un-boarding van/vehicle when assigned; move participants in wheel chairs operate wheel chair lift and follow van loading and unloading procedures.
  • Support the development of positive social skills through active listening, role-modeling and positive supportive communication and remain professional at all times.
  • Provide and maintain at all times a supportive, therapeutic relationship and appropriate boundaries with family, program participant, managers and stakeholders. Report any disagreement or concern between participant/family/guardian/staff/leaders/stakeholders immediately to supervisor.
  • Administer medication or supervise participants that self-administer medications, including proper storage and documentation of medications immediately after administered and notify manager if any medication or medical concerns are observed.
  • Daily documentation as required which may include: PCS/Innovation /Habilitative Goals, Progress Notes, Communication and Visitation Sign-Out Logs, MAR (Medication Administration Record) and medications administered outside of the home.
  • Document significant medical concerns on medical observation sheet.
  • Document all appropriate information on incident/accident reports and follow regulations for reporting the incident/accident in a timely manner.
  • Provide transportation to scheduled activities and/or vocational settings as indicated.
  • Intervene in a crisis situation and notify Manager for assistance.
  • Assist the participants in maintaining standards of health and safety as well as high standards of cleanliness at all times.
  • Work cooperatively with all departments to provide a quality program for program participants.
  • Accurately records hours worked on a daily basis on the electronic time card.
  • Attend staff meetings and participate in other meetings and staff after hour events on occasion as needed.
  • Observe and evaluate participants’ work to determine level of progress of plans for improvement.
  • Performs duties required to maintain participants in a safe, hygienic and supportive environment and all other duties as requested by manager.


  • High School Diploma or equivalent. Are at least 18 years old.
  • Staff must meet client specific competencies as identified by the individual’s person-centered planning team and documented in the Person Centered Plan.
  • DSP’s providing service must have clinical supervision by a Qualified Professional. Supervision must be provided according to supervision requirement specified in 10A NCAC 27G.0204 and according to licensure or certification requirements of the appropriate discipline.
  • Must have a criminal record check that presents no health and safety risk to participants. Not listed on the healthcare registry, OIG as required in accordance with 10A NCAC 27G.0200.
  • Must have a North Carolina or other valid driver’s license, a safe driving record and an acceptable level of automobile liability insurance.
  • Must be capable of passing a pre-employment drug screen and PPD skin test.
  • Successful completion of Training/Skills refresher training as mandated to include: First Aid/CPR, Medication Administration, NCI +, Blood borne Pathogens, Infectious Disease, HIPAA, Defensive Driving, Core Competencies, Organizational Overview, Health and Safety, General Organizational Orientation. Training to meet the MH/DD/SA needs of the clients as specified in the treatment/habilitation plan.

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