Charlotte, NC

Position Title: Community Services Coordinator QP

Assigned Work Area: Charlotte and Triad Area of North Carolina

Reports to: Program Director

Classification: Exempt

Positions Supervised: Community Direct Support Professionals and QP Associates


Using discretion and independent judgment, this position provides leadership, supervision, management, monitoring and direction to employees and participants to achieve all UMAR goals. This position provides monitoring of an array of COMMUNITY SERVICES to ensure service delivery is according to the Plan of Care. The COMMUNITY SERVICES Coordinator QP acts as a member of a multidisciplinary team in serving participants, and monitors the assessment, treatment planning process and follow-up for each resident, and serves as an advocate and liaison for and of behalf of resident’s rights and benefits. This position supervises multiple COMMUNITY SERVICE settings and the staff providing all services in those settings.

Distinguishing Features of this position:

Employees in this position are Service Coordinators who carry administrative and supervisory responsibilities. The employee assesses the needs of individual participants, develops person centered plans, and supervises delivery of high quality services and ensures these services comply with guidelines and regulations. The employee reports to the COMMUNITY SERVICES Director.

Essential Functions:

The following reflects management’s definition of essential functions; performance expectations and competencies for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

To perform this job successfully, an individual must be able to satisfactorily perform each of the duties and responsibilities outlined in this position description. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must exhibit the ability to establish rapport and maintain effective relationships with internal and external recipient of services and families. Experience with, and cultural sensitivity to work and/or serve a diverse population. Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments and identifies and resolves problems in a timely manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Clinical oversight of assigned Charlotte and Triad areas.
  • Assesses participants or family’s needs and eligibility for services.
  • Works with participants, families and appropriate community agencies to coordinate and facilitate services for participants.
  • Supervise Community Service Direct Support Professionals
  • Review and sign off on all required clinical documentation.
  • Review schedules and alert Supervisor of any concerns.
  • Participate in On-Call Rotation.
  • Attend clinical meetings as required.
  • Participate in peer record reviews.
  • Develops and maintains participant case records, plans and reports.
  • Weekly record reviews (clinical notes, MAR, POC, etc.)
  • Ability to read, analyzes, and interprets clinical diagnosis, treatment modalities.
  • Ability to write reports, business correspondence, clinical policies and procedures.
  • Ability to present information and respond to questions from community direct staff, participants, and the general public.
  • Evaluates, facilitates and monitors services and participants progress in relationship to established goals and objectives. Documents in the medical record as needed.
  • Provides monthly monitoring overview and ensures that all services have been delivered and properly accounted for before submitting billings to fiscal office.
  • Responsible for service authorizations as needed.
  • Evaluates the monthly communication log / personal care service log, and behavior logs.
  • Maintains guardian contact regarding participant adjustments.
  • Attends and testifies at court proceedings if necessary.
  • Complete clinical supervision plans upon hire and supervision logs for Direct Support Professionals once a quarter.
  • Review all billing for community services.
  • Provision of basic case management functions.
  • Assist with the admission process of new participants. Participates in participant pre-placement planning. Conducts the orientation and initial, quarterly and annual assessment of individual participant needs.
  • Completes discharge plans for departing participants.
  • Participation in treatment planning meetings.
  • Coordinates and chairs the interdisciplinary treatment planning meeting and writes the individual plan of service – PCP.
  • Assist with the development of Plan of Care (POC) as needed.
  • Review ad sign-off on all clinical documentation that require QP signature.
  • Facilitates community resource availability based on participant needs (e.g., day program, guardians) to ensure maximum social integration in the array of Community Services.
  • Maintains assigned medical record as required by medical record procedures.
  • Reviews and signs all level 1 incident reports and provides follow up. Completes all level II IRIS incident reports.
  • Oversight of emergencies that occur during community services.
  • Attend staff, team, and department meetings.
  • Attends in-services, staffing and other meetings with supervisor’s approval. May be appointed to committees.
  • Conducts timely annual performance evaluations on COMMUNITY SERVICES participant Direct Support Professional staff and QP associates if assigned.
  • Supervises all COMMUNITY SERVICES Direct Support Professionals as assigned.
  • Participates in the hiring process for COMMUNITY SERVICES staff.
  • Provides support and direction to all COMMUNITY SERVICES staff.
  • Consults with the HR Director and COMMUNITY SERVICES Director before administering corrective actions.
  • Administers corrective actions on staff and performance improvement plans if needed.
  • Participates in the conflict resolution process with staff and the grievance procedure for participants.
  • Monitors services for quality of care and compliance within established guidelines.
  • Provides intervention in a crisis situation and notifies supervisor of the intervention.
  • Schedules monthly group meetings with staff to promote ongoing feedback.
  • Maintains files to document staff meetings.
  • Maintains files for annual clinical supervision plans and quarterly supervision logs for para professionals.
  • Attend/Participate in Monthly Management Meetings and committee meetings.
  • Assist, role model, and encourage healthy life habits of all participants.
  • Provides effective communication with parents/guardians and address concerns.
  • Ensure medications are given when prescribed and Medication Administration Records are completed, reporting any concerns to supervisor.
  • Performs other duties required to ensure a safe, healthy and supportive environment
  • Participate in the on-call rotation.
  • Participate in the hiring and on-site training of COMMUNITY SERVICES staff.
  • Monitors and ensures quality of care and compliance.
  • Provides effective communication with participant families/guardians.
  • Responds to all phone, text, or email correspondence within 24 hours.
  • Fill in as DSP if needed for emergency coverage.
  • Locate viable places for participants to be involved in volunteer activities, adult education, community and/or faith groups and other community settings.
  • Develop and train support professionals on S.M.A.R.T. goals to achieve long-term goals and objectives.
  • Develop and train support professionals on detailed community networking schedules.

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